Exchange and Returns (money back guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within forty-five days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer.
You must contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product without a RMA number will not be refunded.
If products are altered or modified – warranty and money back guarantee become void.
The money back guarantee does not cover volume/wholesale and customized orders.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Shnuolv will not be held responsible for items lost or damaged in transit.
Shipping back to Shnuolv is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
Non-Returnable
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. Provided that you have contacted us first, Shnuolv covers for all shipping charges for returning damaged and incorrectly shipped items.
Product Descriptions
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Shnuolv that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices
Prices and availability of items are subject to change without notice. Unless otherwise noted, prices advertised on this site include standard international shipping. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs.